Rushcard

I said I wasn’t going to do this but today put it at an all time low for me. For those who don’t know, the Rushcard service performed some maintenance on their system this past Sunday and they advised their user the system would be down for a FEW hours.

View email in web browser | RushCard – XXXX Load Money Refer-a-Friend Download App Online Account On October 12 from 3 AM to 8 AM EST, we will be making necessary updates to all of our systems. As a result, access to your online account, mobile app, and RushCard Member Services via phone will be disrupted during this time period. In addition, your account may not reflect new deposits and you will not be able to withdraw funds, use your card for any purchase transactions, or load money to your card using Western Union, MoneyGram, or Green Dot during that time. As an alternative, we encourage you to withdraw any needed funds prior to 3 AM on Monday, October 12. You can find a fee-free MoneyPass ATM near you by clicking here. You can resume using your card and accessing account-related features as normal at 8 AM EST. We apologize for any inconvenience this may cause you. RushCard Member Services rushcard.com Customer Care Privacy Policies Website/App Privacy Text/Email Alerts Edit Profile This advertising message was sent to: XXXXXXX@GMAIL.COM. Please take a moment to add email@mail-rushcard.com to your address book. You are receiving this e-mail because you provided your e-mail address to RushCard. To unsubscribe, click here and allow up to seven days for your e-mail address to be removed. Please do not reply to this e-mail as we are unable to respond to messages sent to this address.To contact RushCard Member Services, please call 866-787-4227, e-mail agent@rushcard.com or write us at: RushCard Member Services, P. O. Box 42482, Cincinnati, OH 45242. The Prepaid Visa RushCard is issued by MetaBank® pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. MetaBank; Member FDIC. Copyright © 2015 UniRush, LLC. All Rights Reserved.

As you can see, the email said 3am-8am. That is a total of 5 hours. Well Babeeeeeeeeeee, today is Thursday and I, myself, DiamondKesawn, like many other Rushcard customers am not able to access my funds.

Let me tell you about my ordeal:

1. Card says “Inactive”
2. Balance shows as $0.00, which we know is a Lie
3. My ACTUAL card has disappeared off my account and somehow my OLD card that Expired in August has ended back up on my account
4. I have called customer support 17 times and each time I get hung up on during the transfer process
5. I emailed Rushcard on Facebook, to no avail
6. I emailed them through the website and got the following reply,

Thank you for contacting RushCard.

This is an automatic acknowledgement to let you know that we have received your inquiry.  Your ticket code is LTK1215407102716X.  Please use this code in any further communication.

If your inquiry is related to specific account information or transactional information please reply with the following authentication information if it wasn’t already included in your first email:

First Name
Last Name
Last 4 digits of your Social Security Number

RushCard has recently updated our automated telephone system with several great new features!  If you call our toll-free number, please pay careful attention to the new menu prompts to ensure that you choose the correct option.

You will receive a response to your inquiry within 12 hours.  If your request requires more immediate assistance, please feel free to contact us at the toll-free number below.

To check your account balance and/or recent transactions, please visit us online at www.rushcard.com.

Thank you,

RushCard Member Services

agent@rushcard.com

I haven’t received anything since then. Keep in mind, my card is still out of service and I have no cash on me.

Rushcard released the following,

We know many of you are still trying to access your accounts and are suffering. We want you to know that we are attempting to keep you updated as we fix these issues arising from our technology transition.

First, we assure you that every penny of your money is safe. Second, we know what the issues are and are working to resolve them as fast as humanly possible with our new partner. Lastly, we will not go to bed until every customer’s issues are fixed.

Then it was,

RushCard

October 13 at 11:08pm · Edited ·

We know access to your funds is critical. You can now go to any of the 16,000 MoneyPass ATMs to check your balance and/or obtain cash without a fee. Visit moneypass.com to locate the MoneyPass ATM closest to you. Please note that some deposits have not yet posted, as our technology partner comes back online. If you are enrolled in alerts, you will receive a message when your deposit is loaded. In addition, we will post another update here when all deposits are complete.

Followed by,

RushCard

Yesterday at 12:17am · Edited ·

Rushcard.com is now back up and operational. You may need to update your password if you were previously locked out of your account. If you have any questions, a step-by-step guide to changing your password can be found here: https://blog.rushcard.com/service-updates/. As before, the balance may not yet reflect transactions made since our technology update. The balance at any ATM will be accurate for available spending (fees will apply at non MoneyPass ATMs). Direct deposits continue to post and will be reflected as soon as possible.

Then,

RushCard

Yesterday at 3:17pm ·

A message from Russell Simmons:

In the process of upgrading and improving our RushCard services, many of you were hurt by problems that occurred during the technology transition. We know who you are and I know you are facing tremendous challenges. I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible. I also know how important it is for you to access your money quickly. Let me tell you what is happening.
As I speak, we are processing all direct deposits that were received by 11 PM last night.

We are correcting account balances and problems with cardholder access as fast as we can but this may take up to a few more days.
We are identifying customers who are affected and are beginning to reach out to all those impacted

We normally give you access to your direct deposit two days earlier than your regular payday. Unfortunately this week we won’t be able to do this but you will get your money on your actual payday.

I’ve been putting my heart into serving RushCard customers for 12 years and I cannot tell you how upsetting this is for me, my employees and everyone affected by the difficulties. We are working 24/7 to solve these issues. I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems, make your RushCard experience better than ever and work every day to rebuild your trust.

Babeeeeeeeeeeeeeeeeeeeeee, the consumers read Mr. Russell Simmons his rights.

Angela Marie Marchese ok and we want double of what we should be getting!! you got the $$ if you want us to stay with you then we need to be compensated some how!!!

Unlike · Reply · 540 · Yesterday at 3:21pm

Kerri Turner Thats funny how it will take a couple more days after I had called around every place in this earth and finally received a number from METABANK to ACTUALLY reach a representative. I spoke with one after all teh hassle since 8am this morning i reached someone at 300 pm eastern time and i asked her to please not tell me what I want to hear but to be honest, and i further asked would my funds at least be available by this evening she said yes. Why lie like that. That is why Russell Simmons no one accepts your “what seems to be sincere” apology because yet there are still lies. I cannot send a copy of your apology to my rent money due nor can i send this to my light bill company or phone bill company or cable company because the give ZERO cares about YOUR MIXUP. an apology just does not cut the fact that this was suppose to be resolved a day ago.

Like · Reply · 197 · Yesterday at 3:36pm

Samantha ChocolateDlx Rowe My mother is 60 years old she hs been with rushcard for 5 years. 10/9/15 she deposited $500 today five days later still no funds are available! Mr. Simmons regardless of any update there is NO excuse for customers not being able to access THEIR money. My mother is now w/out gas and electric and she requires oxygen to breathe. I have personally taken upon myself to contact my local news station & The Better Business Bureau. I’m scheduled for a home interview 10/15 @ 9 am w/WBAL 11!

Like · Reply · 59 · Yesterday at 4:07pm

MsDestined ToBe Successful Ramsey I had a balance of $601 yesterday and at midnight Eastern time my balance went to $0 and has remained that way. I tried to get my money off yesterday but the ATM declined. I too am due a direct deposit from work which should have been on my rush card yesterday and is not there. So I am out of $601 plus a direct deposit. This is disgusting. But the reality is for a multi million dollar mogul my money is PETTY to him so NO BIG DEAL….I am just waiting to see how much worse and how much longer this will drag on smh!!!!! #PISSEDCONSUMER

Like · Reply · 10 · Yesterday at 4:50pm ·

Corneilius McKinney Thanks rushcard now my electricity is turned off and now me and my family have to sit in the dark while you play your little games

Like · Reply · 89 · Yesterday at 5:21am

View previous replies

RushCard Corneilius McKinney please private message us your name, address, phone number, and email as it appears on your RushCard. Someone will be reaching out to you as soon as possible!

Like · Reply · 3 · 9 hrs

The comments go on and on and on. The consumers are upset and they are demanding answers. Last night, Russell Simmons took to the video camera and released his heartfelt condolences to the death of our trust as consumers and the comments started all over again. At this point, I just want my money.

To all the Rushcard consumers out there who are effected by this matter, Raynbow Affair Magazine understands, I, DiamondKesawn as the Editor In Chief share your pain and I vow to make sure our voices are head. United we Stand, United we Win.