A Message from Russell Simmons
A video message from Russell Simmons.Posted by RushCard on Wednesday, October 14, 2015
I said I wasn’t going to do this but today put it at an all time low for me. For those who don’t know, the Rushcard service performed some maintenance on their system this past Sunday and they advised their user the system would be down for a FEW hours.
As you can see, the email said 3am-8am. That is a total of 5 hours. Well Babeeeeeeeeeee, today is Thursday and I, myself, DiamondKesawn, like many other Rushcard customers am not able to access my funds.
Let me tell you about my ordeal:
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I haven’t received anything since then. Keep in mind, my card is still out of service and I have no cash on me.
Rushcard released the following,
We know many of you are still trying to access your accounts and are suffering. We want you to know that we are attempting to keep you updated as we fix these issues arising from our technology transition.
First, we assure you that every penny of your money is safe. Second, we know what the issues are and are working to resolve them as fast as humanly possible with our new partner. Lastly, we will not go to bed until every customer’s issues are fixed.
Then it was,
We know access to your funds is critical. You can now go to any of the 16,000 MoneyPass ATMs to check your balance and/or obtain cash without a fee. Visit moneypass.com to locate the MoneyPass ATM closest to you. Please note that some deposits have not yet posted, as our technology partner comes back online. If you are enrolled in alerts, you will receive a message when your deposit is loaded. In addition, we will post another update here when all deposits are complete.
Rushcard.com is now back up and operational. You may need to update your password if you were previously locked out of your account. If you have any questions, a step-by-step guide to changing your password can be found here: https://blog.rushcard.com/service-updates/. As before, the balance may not yet reflect transactions made since our technology update. The balance at any ATM will be accurate for available spending (fees will apply at non MoneyPass ATMs). Direct deposits continue to post and will be reflected as soon as possible.
A message from Russell Simmons:
In the process of upgrading and improving our RushCard services, many of you were hurt by problems that occurred during the technology transition. We know who you are and I know you are facing tremendous challenges. I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible. I also know how important it is for you to access your money quickly. Let me tell you what is happening.
As I speak, we are processing all direct deposits that were received by 11 PM last night.
We are correcting account balances and problems with cardholder access as fast as we can but this may take up to a few more days.
We are identifying customers who are affected and are beginning to reach out to all those impacted
We normally give you access to your direct deposit two days earlier than your regular payday. Unfortunately this week we won’t be able to do this but you will get your money on your actual payday.
I’ve been putting my heart into serving RushCard customers for 12 years and I cannot tell you how upsetting this is for me, my employees and everyone affected by the difficulties. We are working 24/7 to solve these issues. I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems, make your RushCard experience better than ever and work every day to rebuild your trust.
Babeeeeeeeeeeeeeeeeeeeeee, the consumers read Mr. Russell Simmons his rights.
Angela Marie Marchese ok and we want double of what we should be getting!! you got the $$ if you want us to stay with you then we need to be compensated some how!!!Unlike · Reply · 540 · Yesterday at 3:21pm
Kerri Turner Thats funny how it will take a couple more days after I had called around every place in this earth and finally received a number from METABANK to ACTUALLY reach a representative. I spoke with one after all teh hassle since 8am this morning i reached someone at 300 pm eastern time and i asked her to please not tell me what I want to hear but to be honest, and i further asked would my funds at least be available by this evening she said yes. Why lie like that. That is why Russell Simmons no one accepts your “what seems to be sincere” apology because yet there are still lies. I cannot send a copy of your apology to my rent money due nor can i send this to my light bill company or phone bill company or cable company because the give ZERO cares about YOUR MIXUP. an apology just does not cut the fact that this was suppose to be resolved a day ago.Like · Reply · 197 · Yesterday at 3:36pm
Samantha ChocolateDlx Rowe My mother is 60 years old she hs been with rushcard for 5 years. 10/9/15 she deposited $500 today five days later still no funds are available! Mr. Simmons regardless of any update there is NO excuse for customers not being able to access THEIR money. My mother is now w/out gas and electric and she requires oxygen to breathe. I have personally taken upon myself to contact my local news station & The Better Business Bureau. I’m scheduled for a home interview 10/15 @ 9 am w/WBAL 11!Like · Reply · 59 · Yesterday at 4:07pm
MsDestined ToBe Successful Ramsey I had a balance of $601 yesterday and at midnight Eastern time my balance went to $0 and has remained that way. I tried to get my money off yesterday but the ATM declined. I too am due a direct deposit from work which should have been on my rush card yesterday and is not there. So I am out of $601 plus a direct deposit. This is disgusting. But the reality is for a multi million dollar mogul my money is PETTY to him so NO BIG DEAL….I am just waiting to see how much worse and how much longer this will drag on smh!!!!! #PISSEDCONSUMERLike · Reply · 10 · Yesterday at 4:50pm ·
Corneilius McKinney Thanks rushcard now my electricity is turned off and now me and my family have to sit in the dark while you play your little gamesLike · Reply · 89 · Yesterday at 5:21am
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